Terms & Conditions

Welcome to Lumina Dive! These Terms and Conditions ("Terms") govern your use of our e-commerce platform and services. By accessing or using our website, purchasing products, or utilizing our services (including equipment maintenance and repair), you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1. Acceptance of Terms

By using our online platform, you affirm that you are at least 18 years old or are visiting our site under the supervision of a parent or guardian. You agree to these Terms, which constitute a legally binding agreement between you and Lumina Dive. If you do not agree to these Terms, please do not use our service.

2. Products and Services

Lumina Dive specializes in the retail of diving equipment, including:

We also offer equipment maintenance and repair services. All product descriptions, pricing, and availability are subject to change without prior notice. While we strive for accuracy, errors may occur, and we reserve the right to correct any such errors and to change or update information at any time without prior notice.

3. Orders and Payments

When you place an order through our e-commerce platform, you are making an offer to purchase the products or services described. All orders are subject to acceptance by Lumina Dive. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Payment must be received by Lumina Dive prior to our acceptance of an order. We accept various payment methods as indicated on our website. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.

4. Shipping and Delivery

Shipping costs and estimated delivery times will be displayed during the checkout process. We strive to deliver products within the estimated timeframes, but we are not responsible for delays outside of our control. Risk of loss and title for items purchased from our online platform pass to you upon our delivery to the carrier.

5. Returns and Refunds

Our return policy allows returns within a specified period from the date of purchase, provided the items are in unused condition and in their original packaging. Certain items, such as intimate apparel, custom orders, or used equipment, may not be eligible for return. Please refer to our dedicated "Return Policy" page on our website for detailed information regarding eligibility, procedures, and refund processing.

6. Equipment Maintenance and Repair Services

When you submit equipment for maintenance or repair, you agree to the terms outlined in our service agreement, which will be provided upon drop-off or before service commencement. We will provide an estimate for services, and work will only proceed upon your approval. We are not responsible for pre-existing conditions or damages not directly related to our services.

Equipment not collected within a specified period (e.g., 90 days) after notification of completion or estimate approval may be subject to storage fees or disposal, as detailed in the service agreement.

7. User Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

8. Intellectual Property

All content on our online platform, including text, graphics, logos, images, product designs, and software, is the property of Lumina Dive or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any content from our site without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Lumina Dive shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our online platform; (ii) any conduct or content of any third party on our online platform; (iii) any content obtained from our online platform; and (iv) unauthorized access, use, or alteration of your transmissions or content. Our maximum liability to you for any damages arising out of or related to these Terms or your use of our online platform (for any cause whatsoever and regardless of the form of action) will at all times be limited to the amount paid by you, if any, to Lumina Dive for accessing our services or purchasing products.

10. Disclaimer of Warranties

Our e-commerce platform and all products and services offered are provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Lumina Dive does not warrant that our online platform will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not guarantee the accuracy, completeness, or usefulness of any information on our site.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our online platform after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Lumina Dive

1240 Ocean Drive, Suite 101,

Miami, Florida, 33139, USA